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Things that make you go hmmm...

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Once a government is committed to the principle of silencing the voice of opposition, it has only one way to go, and that is down the path of increasingly repressive

Eric Sandquist
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This is a Resume, if you have a position that matches my skills and want to talk, let me know.  I am not currently looking, but will consider offers.  Perhaps you only need some part-time assistance, I have 2-3days a week to offer in the DFW area due to my current schedule.

TECHNICAL SKILLS

OS: Windows 2000/2003 Server, Windows 31/95/98/2000/XP, Linux – Redhat, Mandrake, Debian, Linspire, and Ubuntu, Dos
Hardware: Cisco – 2500, 2600 series routers, Canon MFC printers, HP Printers, Lanier Printers, DSL, Tape Storage Systems, RAID systems, Sonic Wall Firewalls, Esafe Gateway, Linksys Gateways, NEC Bluefire managed switches with PoE, NEC Inoset 320 C IP phone, Nics, Video, ISDN, Modem
Web Servers: IIS, Apache 1.3/2.2
Application Servers: Exchange Server 2003, SMS Server 2003, Coldfusion MX, Rightfax Server, NEAX Voicemail, DNS, WINS, DHCP, Barracuda Spam Firewall, Tipping Point Intrusion detection/monitor/prevention system, Canon Print Server Appliance
RDBMS: Microsoft SQL Server 2000-2005, MySQL
Architecture: Visio 2000 Tools: VPN, Microsoft Office 2003, FrontPage 2005, R/A Producer, N-Track Studio, Citrix, Proxy Server 2.0, Dameware, VNC, Remote Admin, ArcServe, Veritas BackupEXEC with IDR, Exchange Agent, SQL Agent, Remote Agent, MRTG (SNMP), Multiple Antivirus tools, Spotlight on Exchange
Languages: HTML, Cold Fusion 4.5/5.0/MX, T-SQL, Dos Batch Scripting

PROFESSIONAL EXPERIENCE

Mar 2006 – Current DataReturn/Terremark Irving, TX
Incident Management Engineer (IT Outsourcing)
Provide technical server to end user support for multiple companies as part of an IT outsourcing support team. Manage vendor relations, hardware, OS, and applications under SLA contracts and ITIL to provide premier enterprise support services to a wide variety of enterprise class customers with offices locally and across the country. Provide 3rd and 4th layer escalation support for systems based on Windows and Unix platforms, Provide support for servers, applications, WANs, IIS/Apache, Postfix/Exchange 2003, and others, working with passive and active monitoring with detailed ticketing to track changes, fixes, and trending for analysis. · Top performing departmental producer · Provided support as needed for various Unix based systems in a primarily windows based support team · Work with other team members to resolve complex issues in complex wide distributed environments · Provide training and procedural guidelines for new engineers · Provide customer insight to new Assigned Systems Engineers to accelerate their learning of their newly assigned environments based on experience in the environments. · Provide clustered services support in Windows 2003 for application stability and availability · Provide Veritas NetBackup support for backups and recovery. · Provide SAN support on HP EVAs for large data array access and availability · Provide GPO support for large AD/Citrix environments · Provide Server support for windows and linux servers running under VMWare ESX 3

May 2000 – February 2006 Internet Host & Management Services Dallas, TX
Senior Network Engineer (Consultant)
My primary client as an independent consultant has been Henry S Miller Commercial Brokerage in Dallas Texas. I act as a Senior Network Engineer and Administrator for them reporting directly to the Vice President of Information Services:

  • Project lead role for implementation and design of Exchange Server 2003, migrating from Linux Postfix environment.
  • Implemented secondary spam/virii filtering at Exchange.
  • Integrated Exchange with NEAX Voicemail and Rightfax systems.
  • Established single Exchange server implementation of Web based and Outlook Native Exchange 2003 access for remote mobile users.
  • Wrote scripts for automated dismounting, repair, and compression of Exchange Message stores for monthly maintenance.
  • Distributed user load between message stores to minimized message store size.
  • Implemented user account limits of various sizes for different categories of users.
  • Implemented Barracuda Spam Firewall system for filtering spam/virii before Exchange.
  • Implemented and managed Tipping Point 100E Intrusion prevention system.
  • Project lead role for implementation and design of SMS Server 2003 utilizing MS-SQL 2000/2005 back end.
  • Generated application installs for remote unmanaged installation through schedules and groups through SMS client services.
  • Monitored and resolved issues encountered during implementation and daily operation.
  • Project lead role for implementing, building, and designing Windows 2003 Active Directory for the enterprise, managed conversion from Windows NT 4.0 domains to new architecture.
  • Implemented Group Policies for security and application/network access.
  • Project coordination and technical support during NEC IP phone system implementation creating 2 logical networks over one physical layer with packet prioritizing for voice.
  • Instrumental in current IP subnetting structure and implementation of DNS, WINS, DHCP services under Active Directory 2003 during migration from NT 4 domains.
  • Project lead role for implementing and design of onsite web services for corporate website utilizing Windows 2003, IIS, and Coldfusion MX.
  • Responsible for migration of all data and source files from remotely hosted site to in-house server.
  • Migrated company owned apartment websites to local server.
  • Design, build and rebuild servers and services as needed on Compaq and Dell server equipment.
  • Project lead role for implementation and design of Linux Sendmail and Postfix systems with web-based access and spam/virus filtering for corporate email – pre-Exchange implementation.
  • Took over development and maintenance of corporate website from third party supplier utilizing Coldfusion MX and MS SQL 2000 under Windows 2003 with IIS.
  • Developed in-house intranet application for tracking projected departmental and individual broker earnings for use by upper management for budgeting purposes utilizing Coldfusion MX and MS SQL 2000 and MS Access.
  • Implemented and designed disaster recovery procedures utilizing Veritas Backup Exec 9.1 with Disaster recovery module for Windows 2003 for single disc recovery.
  • Managed Veritas Backup Exec 9.1 with Remote Backup for backup of application servers and users and group folders under Windows 2003 Utilized VMWare workstation 4/5 and GSX Server for test bedding of application servers and workstation issues before implementation.
  • Provide remote desktop and server support to Houston, N.E. Tarrant County and Arlington sites using Dameware, VNC, Radmin, and SMS Client.
  • Managed rules and attacks against Sonicwall Professional firewall.
  • Designed network topology for soon to be implemented point-to-point network for WAN connectivity of remote offices to improve management and security.
  • Assign and implement phone numbers and DiD fax numbers to new users, re-claim old numbers for re-use, set up new users and accounts into network on a variety of user owned equipment.
  • Managed Novell 5.0 server for Accounting with Arcserve Backup for 3 years.
  • Migrated users, data and applications to Windows 2003 with Active Directory.

While servicing Henry S Miller, I also provided support services for a small real-estate appraisal company, a mortgage brokerage, a property management company, and a small trucking company. These services included:

  • Desktop and Server support via remote-access and onsite after-hours.
  • Implementation of Windows 2000 Server on Dell equipment with Active Directory.
  • Maintained 2 Windows 2000 SBS servers for offices of 5 to 15 peoples in conjunction with their desktop support.
  • Implementation and maintenance of DNS, WINS, DHCP services to work in conjunction with Active Directory.
  • Installation and sharing of network color and black and white printers and multifunction units.
  • Establishment of network security, VPNs, group and user shares and login scripting.
  • Migrated existing workgroup networks to Active Directory.
  • Implemented and hosted websites for several religious organizations using HTML, PHP scripts, and MySQL backends.

Mar 99 – May 2000 3T Systems, Inc. Dallas, TX
Senior Systems Engineer (Consulting – Various Clients)
Provided support for Aurora Loan Services and American Western Mortgage Bank as a direct hire to 3T systems for the Texas Region. Provided desktop and server support. Implemented server and security projects as directed. Provided recommendations to CEO and CIO level management regarding network environment options and security. Implemented Windows NT 4.0 Domain environment from a workgroup environment. Implemented Sonicwall firewalls with VPN Implemented local BDC with connectivity to remote PDC for centralized management in a multi-state corporation. Provided local and remote support for 34 remote 1-5 person offices, one 25 user office, and one 150 user call center on Compaq and HP workstations. Provided server and backup support for 3 Windows NT servers, and 2 Novell 4.11 Servers. Performed disaster recovery utilizing Arcserve under Novell after cooling system failure in server room. Provided application installation and support and pre-purchase research for financial applications related to the mortgage industry. Implemented Citrix solution for application publishing to remote users to minimize work and travel to remote sites. Worked with senior management during shutdown of both of these companies and their related branches until complete, including security issues related to employee dismissal and network access.

Jul 96 – Mar 99 TELEQUIP Labs, Inc. Richardson, TX
Network Administrator/R&D Technician
Maintain office computer equipment, research and implement networking solutions under Windows NT 4.0, Novell 4.11, and Windows 95. Manage and maintain all company servers, and workstations. Configure and maintain WAN utilizing Cisco 2500 & 1600 Routers (RIP1 & RIP2). Configure and maintain Frame-Relay Switch. Maintain Internet access for office systems for email and general Internet connections. Test new hardware configurations. Test and repair custom peripheral boards. Develop setup and testing procedures for new products. Manage Production and ship out of NT based equipment. Connect Dos based systems via IP to Linux based servers. Developed testing procedures and policies regarding manufactured software and hardware for TelCo devices. Developed manufacturing processes to streamline product delivery and installation. Jul 86 - Jan 96 Mobile Electronics Service New Lenox, IL Sales and Service Technician Repair, maintain, and install two-way radio communication systems in an industrial environment using Motorola and Ritron equipment. Provided technical support and engineering to provide specialized modification of standard products to suit customer needs. Seek and prepare bid proposals to new and existing customers.

EDUCATION

Northlake College Irving, TX
UNIX Shell Scripting, Solaris OS

Richland College Dallas, TX
Cisco CCNA by Cisco Academy as Continuing Education

Joliet Junior College Joliet, IL
Programming, Psychology, Bio-sciences, General Studies, GPA 3.7/4.0

Devry Institute Lombard/Addison, IL
Associate in Applied Science in Electronics, GPA 3.8/4.0

Sento Training Dallas, TX
MCSE ProCourse 4.0 - Professional MCSE 4.0 Training

IBM Learning Services Center
AIX Jumpstart for Unix Professionals
Preparation for IBM Certification Test 181 -- AIX V4.3 System Administration